Zero-Hallucination RAG Pipelines for Customer Support Architecture
Executive Summary Deploying Large Language Models (LLMs) into customer-facing support roles presents a major operational risk: hallucinations. When a support bot invents a non-existent refund policy or gives incorrect technical instructions, it destroys customer trust and creates legal liabilities. Standard out-of-the-box LLM prompts cannot reliably prevent hallucinations. Achieving enterprise-grade accuracy requires a guarded Retrieval-Augmented Generation …
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